Return & Refund Policy

Return & Refund Policy – Frezon USA

At Frezon USA, your satisfaction means everything to us.
We proudly stand behind the quality of every refrigerant we sell.
If you’re not 100% satisfied, you’re completely protected by our Money-Back Guarantee — no questions asked.

30-Day Free Return Window

You have 30 days from the date you receive your order to request a return.
All returns within this period are completely free — no shipping fees, no restocking fees, and no hidden costs.

Our 100% Satisfaction Guarantee

If for any reason you’re not fully satisfied with your purchase, simply contact us within 30 days.
We’ll replace the product or issue a full refund — it’s that simple.
Your happiness and trust are our top priorities.

Return Eligibility

To qualify for a return:

The item must be unused, in its original packaging, and in the same condition as received.
A receipt or proof of purchase is required.
Returns sent without prior authorization will not be accepted.

How to Start a Return

To begin your free return, email contact@frezon.us with your order number and reason for return.
Once approved, we’ll send you:

A prepaid return shipping label, and
Easy instructions on how and where to send your package.

Damaged or Wrong Items

Please check your order upon arrival.
If an item is damaged, defective, or incorrect, contact us immediately at contact@frezon.us.
We’ll send you a replacement or issue a full refund, whichever you prefer.

Exchanges

Need a different product?
Return your original item using our free return label.
Once your return is accepted, simply place a new order for the replacement.

Refunds

After we receive and inspect your returned item, we’ll notify you of your refund status.
If approved, your refund will be issued to your original payment method.
Refunds typically appear on your credit card within 3 to 5 business days after processing.

Our Promise

At Frezon USA, every order is backed by honesty, reliability, and our 100% Money-Back Guarantee.
If you’re not completely happy, you’ll get your money back — no hassle, no stress, and no risk.